Active Listening; its Skills and Importance in the Workplace
Apr 11, · Active listening is very important in the workplace and within educational settings. To be able to properly problem-solve and achieve outcomes that all parties feel satisfied with, you need to actively listen to the problems that are being faced. . Active listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully.
What's active listening, and why is it important for your career? Active listening is the process by which an individual secures information from another individual or group. It involves paying attention to the conversation, not interrupting, and taking the time to understand what the speaker is discussing.
Active listeners avoid interrupting at all costs, summarize and repeat back what they have heard, and observe body language to give them an extra level of understanding. Active listening is a helpful skill for any worker to develop. It helps you truly understand what people are saying in conversations and meetings and not just what you want to hear, or think you hear. When interviewing for jobs, using active listening techniques can help show the interviewer how your interpersonal skills can draw people out.
Active listening redirects your focus from what is going on inside of your head to the needs of your prospective employer or interviewer. This technique can help reduce your nervousness during an interview. By placing your focus, through active listening, squarely upon the interviewer, you prove that you:. There are plenty of active listening what hotel is near mandalay bay in las vegas that will improve the impression you can make at a job interview.
Active listening techniques include:. Here are some examples of statements and questions employed with active listening:. By employing these active listening techniques, you will impress your interviewer as a thoughtful, analytical, highly desirable candidate for the position.
Think about possible situations that may occur during an interview and come up with strategies to allow you to listen actively. Never underestimate the power of soft skills also known as people skills like active listening.
Your CV or resume how to install wall to wall carpet yourself look great, with a strong array of professional experience and training, but employers are also looking for people who have the ability to communicate and to team well with others. Important soft skills besides active listening include problem-solvingflexibilityself-motivation, leadershipand teamwork —all of which need to be highlighted both on your resume and during a personal interview.
Especially for young, first-time job candidates with limited work experience, these people skills often are the deciding factor in whether an employer will be willing to take the risk in hiring someone young over others who may have more experience but possibly weaker how to keep lilies blooming all summer communications talents.
Looking to strengthen your soft skills? One great way is to take these free online courses in subjects like public speaking, problem-solving and decision making, and how to be happy in your workplace.
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More Active Listening Skills. Full Bio Follow Linkedin. Follow Twitter. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Read The Balance's editorial policies.
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Active listening skills
Nov 24, · What's active listening, and why is it important for your career? Active listening is the process by which an individual secures information from another individual or group. It involves paying attention to the conversation, not interrupting, and taking the time to understand what the speaker is discussing. The Importance of Listening:: Communication Listening. Jun 02, · Active listening is a way of listening that involves full attention to what is being said for the primary purpose of understanding the speaker. It is an important skill set for many different.
The most common problem in communication is not listening! A Chinese symbol for "To Listen" is shown below. It is wise beyond the art.
The left side of the symbol represents an ear. The right side represents the individual- you. The eyes and undivided attention are next and finally there is the heart. This symbol tells us that to listen we must use both ears, watch and maintain eye contact, give undivided attention, and finally be empathetic. In other words we must engage in active listening! Active listening is a skill taught to teachers and police officers, counselors, ministers, rabbis and priests.
It is a skill we would all do better having learned, practiced. To begin being an active listener we must first understand the four rules of active listening. The Four Rules of Active Listening. Seek to understand before you seek to be understood. Be non judgmental. Give your undivided attention to the speaker. Use silence effectively. Let's explore the rules of active listening. Seek to understand before seeking to be understood.
When we seek to understand rather than be understood, our modus operandi will be to listen. Often, when we enter into conversation, our goal is to be better understood. We can be better understood, if first we better understand. With age, maturity, and experience comes silence. It is most often a wise person who says little or nothing at the beginning of a conversation or listening experience. We need to remember to collect information before we disseminate it.
We need to know it before we say it. Empathetic listening demonstrates a high degree of emotional intelligence. There is a reason kids do not usually speak with adults about drugs, sex, and rock and roll. The kids already know what the adults have to say. Once a child knows your judgment, there is little reason to ask the question unless the intention is to argue. If we would speak to anyone about issues important to them, we need to avoid sharing our judgment until we have learned their judgment.
This empathetic behavior is an indicator of emotional intelligence as described in Chapter 3. The Chinese symbol that we used to describe listening used the eyes and undivided attention. Absolutely important is dedicating your undivided attention to the speaker if you are to succeed as an active listener.
Eye contact is less important. In most listening situations people use eye contact to affirm listening. The speaker maintains eye contact to be sure the listener or listeners are paying attention. From their body language the speaker can tell if he is speaking too softly or loudly, too quickly or slowly, or if the vocabulary or the language is inappropriate.
Listeners can also send messages to speakers using body language. Applause is the reason many performers perform. Positive feedback is an endorphin releaser for the giver and the sender. Eye contact can be a form of positive feedback.
BUT, eye contact can also be a form of aggression, of trying to show dominance, of forcing submissive behavior. All primates use eye contact to varying degrees. We should be careful how we use it when listening. If we want to provide undivided attention to a child, a better way to show your attention is to do a "walk and talk" as we discussed in Chapter 2.
Walk and talk is such a successful strategy that works well for active listening! The final rule for active or empathic listening is to effectively use silence. To often a truly revealing moment is never brought to fruition because of an untimely interruption. Some of the finest police interrogators, counselors, teachers and parents learn more by maintaining silence than by asking questions. As an active or empathic listener, silence is a very valuable tool.
DO NOT interrupt unless absolutely necessary. Silence can be painful. It is more painful for a speaker than for a listener. If someone is speaking, and we want them to continue talking, we do not interrupt. Rather, we do provide positive feedback using body language, eye contact, and non word sounds like "umh, huh".
Silence is indeed golden especially when used to gather information as a listener. Search Input. Jump to In This Section. The Four Rules of Active Listening 1. Be non judgmental 3.
Give your undivided attention to the speaker 4. You are entering the Archive for the U. Department of State. If you are looking for current information, visit www.
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